{"id":1229,"date":"2025-01-08T17:30:35","date_gmt":"2025-01-08T14:00:35","guid":{"rendered":"https:\/\/pakshoma.com\/%d8%b4%d8%b1%d8%a7%db%8c%d8%b7-%d9%88-%d9%82%d9%88%d8%a7%d9%86%db%8c%d9%86\/"},"modified":"2025-02-06T11:57:28","modified_gmt":"2025-02-06T08:27:28","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/shadow-version.pakshoma.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Terms and Conditions of Pakshoma Online Store<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>General Terms and Conditions<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>terms and conditions<\/strong> of the <strong>Pakshoma website<\/strong> apply to all users.<br>Dear user, please carefully read the following guidelines to ensure the <strong>optimal use of Pakshoma\u2019s services<\/strong>.<br>By accessing and using the <strong>Pakshoma website<\/strong>, including <strong>personal accounts, promotional offers, multimedia content, and other services<\/strong>, users acknowledge and <strong>accept the terms and conditions<\/strong> stated herein. Placing an order at any time constitutes <strong>full acceptance of Pakshoma\u2019s policies<\/strong>. These <strong>terms and conditions override any previous agreements<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pakshoma operates in <strong>full compliance<\/strong> with the <strong>laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law<\/strong>. Any future updates to these terms will be published on this page, and continued use of the website will be deemed as <strong>acceptance of any modifications<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exclusive Ownership Rights<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All <strong>intellectual property rights of this website<\/strong> are owned by <strong>Pakshoma Manufacturing and Industrial Company<\/strong> or its licensors.<br>No part of this website may be copied, reproduced, transmitted, modified, stored, or commercially exploited without the <strong>written consent of Pakshoma<\/strong>, except for <strong>non-commercial personal use<\/strong> or <strong>approved business purposes<\/strong>. Any <strong>unauthorized use<\/strong> of this website will <strong>violate intellectual property and communication regulations<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Website and Online Store Usage<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Definition of Customer or User<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A <strong>customer or user<\/strong> is any individual who registers with the <strong>Pakshoma website<\/strong>, <strong>places an order<\/strong>, or <strong>utilizes Pakshoma\u2019s services<\/strong>.<br>Since the <strong>Pakshoma website<\/strong> is the <strong>official online store<\/strong> of <strong>Pakshoma Manufacturing and Industrial Company<\/strong>, customers are considered <strong>end-users<\/strong>, purchasing products <strong>for personal use rather than business or commercial purposes<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Shipping &amp; Delivery Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delivery timeframe<\/strong>: Orders are delivered within <strong>3 to 5 business days<\/strong> for <strong>Tehran, Alborz, and Qom provinces<\/strong> and <strong>5 to 7 business days<\/strong> for <strong>other provinces<\/strong> via <strong>Pakshoma\u2019s logistics network or third-party shipping partners<\/strong>.<\/li>\n\n\n\n<li><strong>Order processing<\/strong>: The <strong>processing of orders begins one business day after the order is placed<\/strong> and follows multiple steps, including <strong>payment verification, financial documentation, warehouse dispatch, and final delivery<\/strong>.<\/li>\n\n\n\n<li><strong>Delays<\/strong>: In the event of any <strong>processing delays<\/strong>, Pakshoma will <strong>promptly notify the customer<\/strong> and ensure the <strong>order is delivered within the specified timeframe<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Processing &amp; Fulfillment<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business Days<\/strong>: Pakshoma operates <strong>Saturday to Thursday<\/strong>, excluding <strong>public holidays<\/strong>. Orders placed during holidays will be <strong>processed on the next business day<\/strong>.<\/li>\n\n\n\n<li><strong>Order Confirmation<\/strong>: Customers receive an <strong>order confirmation code via SMS<\/strong>, indicating their order is <strong>in process<\/strong>.<\/li>\n\n\n\n<li><strong>Stock Availability<\/strong>: If an item is <strong>out of stock<\/strong>, Pakshoma reserves the right to <strong>cancel the order<\/strong> and issue a <strong>full refund within 72 hours<\/strong>, or offer an <strong>alternative product<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Payment Methods<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Online payments<\/strong>: All transactions are processed <strong>securely via Pakshoma\u2019s online payment gateway<\/strong>.<\/li>\n\n\n\n<li><strong>Refunds<\/strong>: If a <strong>transaction issue occurs<\/strong>, the refund will be <strong>processed within 72 hours<\/strong>.<\/li>\n\n\n\n<li><strong>Pricing errors<\/strong>: Pakshoma reserves the right to <strong>cancel orders due to pricing errors<\/strong> and <strong>issue a full refund<\/strong>.<\/li>\n\n\n\n<li><strong>User data accuracy<\/strong>: Customers <strong>must enter accurate contact details and shipping information<\/strong>. In case of discrepancies, <strong>Pakshoma may request additional verification<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Shipping and Delivery of Large Appliances<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delivery location<\/strong>: Large home appliances (washing machines, refrigerators, dishwashers, air conditioners, etc.) <strong>will only be delivered to the building\u2019s main entrance<\/strong> (facing the street). <strong>Transporting items to upper floors is the customer\u2019s responsibility<\/strong>.<\/li>\n\n\n\n<li><strong>Inspection upon delivery<\/strong>: Customers <strong>must inspect the product upon delivery<\/strong>. Any <strong>damage caused during transportation must be reported within 24 hours<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns &amp; Refund Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility<\/strong>: Returns are only accepted <strong>for products that are unopened, unused, and have not been installed<\/strong>.<\/li>\n\n\n\n<li><strong>Technical defects<\/strong>: If a defect is detected <strong>before installation<\/strong>, it must be confirmed by <strong>Pakshoma\u2019s after-sales service<\/strong> before a <strong>replacement or refund<\/strong> is issued.<\/li>\n\n\n\n<li><strong>Damages during transport<\/strong>: Any <strong>visible damage must be reported within 24 hours of delivery<\/strong> to be eligible for return.<\/li>\n\n\n\n<li><strong>Refund processing<\/strong>: If a replacement is not available, <strong>a full refund will be issued to the customer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Intellectual Property &amp; Copyright<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All content<\/strong> on this website, including <strong>text, images, logos, icons, and software, is the exclusive property of Pakshoma<\/strong> and is protected by <strong>copyright laws<\/strong>.<\/li>\n\n\n\n<li>Unauthorized <strong>copying, modification, reproduction, or redistribution<\/strong> of any content is strictly prohibited.<\/li>\n\n\n\n<li>Pakshoma reserves the right to <strong>remove or restrict access to any content<\/strong> on the website <strong>without prior notice<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Electronic Communication &amp; Notifications<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By using <strong>Pakshoma\u2019s services<\/strong>, customers agree to receive <strong>electronic communications via email, SMS, or website notifications<\/strong>.<\/li>\n\n\n\n<li>Pakshoma\u2019s <strong>official SMS number is 3000569996<\/strong> and its <strong>promotional messages<\/strong> are sent via <strong>10000100700100<\/strong>.<\/li>\n\n\n\n<li>Any messages claiming to be from Pakshoma <strong>but sent from different numbers should be reported to <a href=\"mailto:info-pak@pakshoma.com\">info-pak@pakshoma.com<\/a> or via customer service at 1608<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Privacy &amp; Data Protection<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pakshoma respects user privacy<\/strong> and does not share customer information with <strong>third parties<\/strong>.<\/li>\n\n\n\n<li>User data is collected solely for <strong>order processing, improving services, and official communications<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer Support &amp; After-Sales Services<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>after-sales services<\/strong> and <strong>warranty support<\/strong>, contact:<br>\ud83d\udcde <strong>Pakshoma Customer Service:<\/strong> <strong>1608<\/strong><br>\ud83c\udf10 <strong>Official After-Sales Website:<\/strong> <a href=\"https:\/\/www.pakservice.org\/\">pakservice.org<\/a><br>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:info-pak@pakshoma.com\">info-pak@pakshoma.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pakshoma is <strong>committed to delivering high-quality products, excellent customer service, and a seamless shopping experience<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pakshoma: Your Trusted Partner for Home Appliances.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions of Pakshoma Online Store General Terms and Conditions The terms and conditions of the Pakshoma website apply to all users.Dear user, please carefully read the following guidelines to ensure the optimal use of Pakshoma\u2019s services.By accessing and using the Pakshoma website, including personal accounts, promotional offers, multimedia content, and other services, users [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2619,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1229","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v26.0) - 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